SamePage Services

eTouch Systems offers a wide range of services to help organizations successfully implement SamePage solutions. We provide reliable and effective assistance and expertise at any point of your implementation life-cycle. eTouch helps your organization realize the full potential of your investment in SamePage to achieve real and tangible business benefits.

Support - eTouch offers support services based on your company needs. Standard Support is automatically included with On-Demand subscription. This package is sufficient for getting SamePage up and running. Premium support is available for those companies that need direct access to SamePage expert support professionals and require faster and guaranteed response time.

	Standard	Premium
Response time	48 hours	4 hours
Availability	M-F: 8-5 PST	M-F : 24 hours
Unlimited Cases	Yes	Yes
Email, Support site, Forum	Yes	Yes
Contact	-	Support Representative Phone support for critical issues

For more information, visit our support site . If you are interested in Premium support package, contact eTouch Sales.

Training

• SamePage Introduction On-Line (Free) - this is a free webinar to introduce SamePage and demonstrate its key features and benefits. The webinar lasts about 45 minutes and is delivered online from our Fremont Development Center during our regular business hours: 9am - 6pm PST. You can register for this free webinar by letting us know your preferred date and time. You will receive confirmation email with access details.
• SamePage Training On-Line ($1,500) - interactive 3 hour training session introduces SamePage and provides in-depth coverage of product concepts, features, and usage scenarios. It also provides a hands-on session to familiarize participants with the product features. This training session is delivered online from our Fremont Development Center on request.
• SamePage Workshop ($4,000) - highly interactive and detailed one-day on-site workshop that provides in-depth coverage of product concepts, features and usage scenarios that will help your company leverage the full power and capability of SamePage. A rigorous 3-hour hands-on lab session ensures that participants not only understand the concepts but also become comfortable with the product features. The workshop gives participants an opportunity to play around with the product, ask specific questions, and become product experts. Additionally, we can tailor the format of the workshop to accommodate custom needs of a particular group. We can deliver this training either at a customer location or our at our Fremont Development Center.
  
To register for a webinar or learn more about our training, contact eTouch Training.
 

Implementation Services - variety of customizable implementation options are available to meet your business needs from the SamePage team.

• JumpStart - 1 day service package designed to help you get up and running with standard SamePage functionality.
  
• FastTrak - service package is designed to provide customization services to meet your specific business needs to accelerate getting you up and running.
• Custom plug-ins - specialized modular functionality built using our plug-in framework by SamePage team to fit your specific needs.
• Data Migration - service designed to import your data from existing data sources into SamePage.
• Integration - customizations to integrate SamePage into your environment, including Portal, LDAP, and Search Engine integration.

Professional Services - get technology and consulting expertise from the SamePage professional services team for specialized, strategic collaboration solutions.

If you are interested eTouch Support options, Training, Implementation or Professional Services, contact eTouch Sales