Knowledge Management & Sharing
The applications of eTouch SamePage to manage and share knowledge are numerous. As well, the utility of the platform can advance business goals for both large and small companies across any industry where organizations need to manage and share information. An example application that enables knowledge management and sharing is Dynamic Intranets, which in one case may serve as a platform for corporate communications and news. Another application would be that of managing Frequently Asked Questions, which can lower operating costs by enabling customer self care, or simply providing a searchable, secure, and internally grown repository of practical knowledge for your service professionals. Such a deployment can create efficiencies across departments as diverse as Customer Care, HR, and Product Management, to name a few. Also, a simple discussion forum, provides an immediate and low-cost venue for dynamic knowledge management, tying together your employees and/or customers, regardless of geography or time-zone. |